Splitsville Lanes doubles down with REX

Introduction

Splitsville Lanes is a popular bowling alley with 4 locations across the US. Two of the most notable centers are in Orlando and Anaheim - the home of Disney. They have a reputation for providing top-notch entertainment to both the local and tourist communities. However, with the growing competition and the need to keep up with the changing times, Splitsville Lanes knew that they had to start accepting online reservations. They decided to give REX a try for their Orlando location and in a short period of time added REX to their Tampa and Anaheim locations as well.

The Challenge

Before REX, Splitsville Lanes used a manual reservation system that was prone to errors and inefficiencies. The system was time-consuming, and the staff had to spend a lot of time on the phone, taking reservations and managing the schedule. This resulted in long wait times for customers and a high risk of double-bookings, leading to frustrated customers and lost business.

The Solution

REX offered a comprehensive solution to the reservation problems faced by Splitsville Lanes. The software allowed the staff to manage reservations, lanes, and customer information in real-time, reducing the risk of errors and double-bookings. Customers could now easily make reservations online, and the staff could manage them from a single, centralized platform.

At Splitsville Lanes, we chose REX to manage our online bookings, and we could not be happier! From the very start, it was simple to get set up and get our reservations running. With REX, we've seen an increase in our bookings, as well as an increase in revenue. On top of that, their customer support is top notch. Quick responses and helpful solutions make managing our reservations and customers a breeze.

Results

Since implementing REX, Splitsville Lanes has seen a significant increase in their reservations. The software has made the reservation process much more efficient and streamlined, freeing up staff time to focus on providing excellent customer service. Customers appreciate the convenience of being able to make reservations online and the ability to view available lanes and times. The real-time management of reservations has also reduced wait times, leading to happier customers and increased repeat business.

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1. Double digit increase in bookings
2. Guests save time checking in
3. 40% reduction in support requests

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Conclusion

The adoption of REX has been a game-changer for Splitsville Lanes. The software has streamlined their reservation system, improved the customer experience, and increased their reservations. By utilizing the latest technology, Splitsville Lanes has been able to stay ahead of the competition and continue providing top-notch entertainment services to the local community.

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